Refund Policy
At North Star Discovery, customer satisfaction is important to us.
Returns
Returns may be requested within 14 days of delivery for eligible items.
To qualify for a return, items must be:
-
Unused
-
In their original packaging
-
In the same condition received
Customers are responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
The following items are generally not eligible for return:
-
Opened blind bags
-
Opened mystery items
-
Opened collectible products
-
Products damaged through misuse
-
Clearance or final sale items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos when possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Contact
For return requests or refund questions, please contact: